49 製品に不具合はないと伝え、ほかの対策をとるように提案する（返答）

Dear Mr. Rappaport,

Dear Mr. Rappaport,

Checking our records, I do see that you had sent this widget in to us previously.

Our records show that you have previously sent this widget to us.

I have asked our technicians to do a thorough inspection of this product,

I have asked our technicians to do a thorough inspection of this product.

and again, we are not able to find anything wrong with it.

And again, we are not able to find anything wrong with it.

We aren't able to make any repairs, because there is nothing to repair.

We aren't able to make any repairs, because there is nothing to repair.

And because your product is not defective, but also is not new and in its original packaging,

And because your product is not defective, but also is not new and in its original packaging,

we are not able to replace it.

We are not able to replace it.

I'm sorry that I was not able to give you the answer you wanted,

I'm sorry that I was not able to give you the answer you wanted.

but I do have a suggestion.

しかし、提案があります。

Even though based on the inspection, the unit is performing within specifications,

Even though based on the inspection, the unit is performing within specifications,

that doesn't mean you aren't having a problem with it.

それは、あなたがそれに問題を抱えていないということではありません。

I would like to encourage you to call one of our technical representatives at 1-800-929-3344

I would like to encourage you to call one of our technical representatives at 1-800-929-3344.

and have them walk you through the correct operation of the widget.

and have them guide you on the correct operation of the widget.

We appreciate your being our customer and want you to be satisfied,

We appreciate your being our customer and want you to be satisfied.

so I hope that you will avail yourself of this option.

So I hope that you will take advantage of this option.

Sincerely, Charlotte Johnson, Customer Service

Sincerely, Charlotte Johnson, Customer Service

Please subscribe to our channel.

チャンネルを登録してください。