This is the 6381st most frequent Chinese word.
投诉量
"投诉量" means "complaint volume" or "number of complaints."
In this sentence, '投诉量' refers to the numerical volume of complaints made by customers, emphasizing the quantitative aspect of complaints received by the company.
去年这家公司的客户投诉量有所增加。
Last year, this company's customer complaint volume increased.
Here, '投诉量' is used to discuss reducing the number of complaints, focusing on its impact on overall customer satisfaction and service quality.
我们需要采取措施减少投诉量以提高客户满意度。
We need to take measures to reduce the complaint volume to improve customer satisfaction.
In this example, '投诉量' is highlighted as an evaluative metric to measure and assess organizational or service performance.