This is the 387th most frequent Latvian word.
saņēma
"Saņēma" means "received" in English.
Here, 'saņēma' is used to denote the act of receiving something tangible like a letter.
Viņš saņēma vēstuli no drauga.
He received a letter from a friend.
In this sentence, 'saņēma' metaphorically indicates acquiring an abstract quality, in this case, courage.
Viņa saņēma drosmi un uzstājās konferencē.
She gathered courage and spoke at the conference.
Here, 'saņēma' is used in past tense to refer to the action of clients having their questions addressed.