This is the 1744th most frequent Portuguese word.
entraram
"Entraram" means "they entered" or "you (plural) entered" in English.
In this sentence, 'entraram' is used as the past tense form of the verb 'entrar', meaning 'to enter', indicating a completed action in the past.
Eles entraram na sala sem fazer barulho.
They entered the room without making noise.
'Entraram' here refers to the past tense of 'entrar', used within a question to inquire whether someone has engaged or initiated contact with technical support.
Vocês já entraram em contato com o suporte técnico?
Have you already contacted technical support?
The word 'entraram' in this context is used to describe the completion of the action of entering the park within a reported speech narrative.